AuraFit Support

Contact us

Email digital@brilworks.com. We usually reply within two business days. Include the email address on your AuraFit account and, for app problems, your phone model and what you were doing when it happened.

Signing in

• Forgot your password? Tap Log in → Forgot password in the app, or use reset your password on the web. We email you a reset link.
• Didn't get the email? Check your spam folder, wait a few minutes and try again.
• The same account works in the iPhone app, the Android app and on the web.

Progress and sync

When you are signed in, your Aura, rank, streak and workout history are saved to your account and follow you to every device. Try demo mode uses sample data that stays on that device only; create an account to keep real progress.

Streak reminders

AuraFit can remind you before your streak runs out. Allow notifications when the app asks, or turn them on later in your phone's Settings → Notifications → AuraFit. You can change the reminder time from the bell icon at the top of the app.

Squads

Create a squad from the Guild tab and share its invite code or link with friends. Squad leaders can make a new invite code and remove members.

Reporting content

See a workout drop or squad that breaks the rules? Use the Report button on it. Our moderators review every report. For anything urgent, email digital@brilworks.com.

Deleting your account

In the app, tap the settings gear at the top right → Delete account, or on the web go to Account. This permanently removes your account and data. If you can no longer sign in, email digital@brilworks.com from the address on your account. See what is deleted and what is kept.